ORDERING
You can now order online or by sending an email to Orders@thechocolateswirl.com.
Once your order has been submitted, it will be processed in 1-2 business days. A Chocolate Swirl representative will contact you as soon as possible to confirm your order. Please be aware that your order is not guaranteed until you have received confirmation from a Chocolate Swirl Representative.
To ensure the highest quality & freshness, our products are made to order. We try to get them out as soon as we can, but please allow 1-2 weeks for your order to be filled, 2-3 weeks during holiday time.
DELIVERY OPTIONS
Pick up is available in the Ditmars area of Astoria, NY (Queens) free of charge. You can also pick up your order at one of our market tables. Please check out our EVENTS section on our Facebook page to see where we'll be next.
Hand delivery is available for select areas. We currently deliver to NYC, NJ, and Long Island. Our current DELIVERY rates are as follows: Feel free to contact us if you don't see your area on the chart below. Rates below take effect Jan 15th, 2011.
Please be aware that rates are calculated per delivery address.
| Location | Truffles & Brownie Pops | Custom Cakes & Desserts |
|---|---|---|
| Astoria, NY | FREE | starts @ $5 |
| Manhattan | $15 | starts @ $20 |
| NYC Boroughs | starts @ $15 | starts @ $20 |
| NJ | starts @ $25 | starts @ $30 |
We ship our products using USPS Priority Mail with Delivery Confirmation, which will usually take 2 -3 days. During the holidays there could be some delays so please allow for extra delivery time. Our current SHIPPING rates are as follows:
*Please be aware that order total and shipping rates are calculated per recipient
SUMMER WEATHER SHIPPING ALERT: Due to warmer weather, the LAST day to ship orders via USPS will be June 1st, 2011. We will still offer pick up in the Ditmars area of Astoria as well as hand delivery to NYC, NJ, and Long Island. Warm weather shipping is available for an extra cost, please email for info. We will resume USPS shipping in the fall. Thank you and have a great day!
| Order Total* | S&H |
|---|---|
| Up to $25 | $12 |
| $25.01-$40.00 | $15 |
| $40.01-$75.00 | $20 |
| $75.01-$100.00 | $25 |
| $100.01-$200.00 | $35 |
| $200.01-$300.00 | $45 |
| $300.01-$500.00 | $55 |
We regret that we CANNOT ship cakes, cupcakes, or specialty desserts. We can however ship truffles, brownie pops, and cookies.
PAYMENT
You can now submit payment by using your credit card or an electronic check through PayPal (www.paypal.com) where you can pay safely and securely. Once your order is received, we will send you an invoice with your PayPal link. Payment must be received before order can be filled.
* There is a $35 minimum for credit card orders
CUSTOM CAKES & SPECIALITY DESSERTS
You can now use our Custom Cake & Specialty Dessert form to receive a no obligation quote. This includes all NON TRUFFLE items. A Chocolate Swirl representative will get back to you with a quote and ordering information.
Yes, catering is available for parties of all sizes for truffles or any of our cakes, desserts, brownies, cupcakes, or any other delicious creation you can think of. Please use our Custom Cake & Specialty Dessert Form to begin the process.
We'd like as much lead time as possible, but it you have a short notice order, let us know and we can try to make it for you. If possible, we ask that you give us at least 2-4 weeks notice for specialty cakes, 4-6 weeks for bridal cakes.
You can browse our list of cake flavors & fillings here
Our cakes are made to order, so if you have a flavor in mind, let us know and we'll do everything we can do to make it for you.
Prices can vary depending on size and complexity of design. For specialty cakes, please click here for a no obligation price quote
Unfortunately at this time, we do not offer gluten free or sugar free cakes
Custom cake and specialty dessert orders require a 50% deposit. Order cannot be guaranteed until a deposit has been received. Balance in full is due at least two weeks prior to the event.
MISCELLANEOUS
Yes, we now have the ability to print your pictures, corporate logos or images onto cakes, cookies, or cupcakes. Please contact us for more information.
Yes we do offer logo cookies for corporate events, as well as party favors for weddings, showers, birthday parties, and more. Please contact us for more information.
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